You will be responsible for configuring, managing and troubleshooting Cisco CUCM/CCUX system (configuration of system, calls routing, IVRs, new lines, skills, green lines, developing root cause analysis, configuration changes etc.). You will be also responsible for ZOOM CallRec for calls recording/GSM gateways.

Vaší pracovní náplní bude:

  • Cisco CUCM / CCUX / ZOOM CallRec administration
  • Planning & performing configuration changes
  • Performance and capacity planning
  • Day to day communication with Call centre
  • GSM gateways configuration and administration

Nabízíme Vám:

  • Pernament contract
  • Above standard earnings
  • Home office after trial period
  • Possibilities for career growth
  • Internal and external training courses
  • Employee benefits e.g. car purchase discounts, Multisport card, kindergarten


  • CUCM/CUCX administration
  • At least 2 years of working experience in Voice services
  • Flexibility, drive to achieve
  • Good written and verbal English communication skills – B1

  • Good to have
  • Knowledge of ZOOM CallRec
  • Knowledge of configuration of Cisco and Fortinet technologies including switches, routers, firewalls
  • Vendor certifications / Tool certification would be added advantage (CCNA/CCNP (Voice, Routing and Switching, Security, Wireless…) or equivalent)
  • Working and basic experience on Virtualization technologies and GSM Gateways
  • KEMP Loadbalancing